Live Webinars
Dynamics 365 Customer Service – Swarming for faster problem resolution
Date
:
03.04.2023
11:00 am
Products Microsoft:
Microsoft Dynamics 365 Service
ORBIS Solutions: ORBIS ServiceONE
Sectors: Non sector-specific, Manufacturing industry, Construction supplier industry, Steel, steel service center, metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
ORBIS Solutions: ORBIS ServiceONE
Sectors: Non sector-specific, Manufacturing industry, Construction supplier industry, Steel, steel service center, metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
Duration of webinar: approx. 45 minutes
Service organisations in companies today are confronted with many challenges.
These include, for example, the increasing demand for customer service to work faster and more efficiently. Swarming in Dynamics can support you here! With Swarming you can not only work collaboratively on a ticket, it also significantly simplifies the search for competent colleagues who can help.
Contents of webinar
- Classic ways of collaboration
- Teams Integration in Dynamics
- Swarming in Dynamics
Speakers & presenters
Andreas Krenz
Key Account Manager Microsoft – Business Unit Service
Kai Pautsch
Presales Consultant Microsoft – Business Unit Service
