Empolis Knowledge Management and Dynamics 365 Service – The Service Dream Team

Duration of webinar: approx. 45 minutes

Products and service structures are becoming increasingly complex, while valuable knowledge carriers are retiring or employees are changing employers. As a result, companies are losing more and more relevant knowledge. The challenge today is to make existing knowledge available in a centralized location - across all data sources, documents and media - in a structured and bundled manner. This enables companies to maintain and secure their competitive advantages.

With the support of our partner Empolis, you can capture this knowledge company-wide. With the ORBIS Smart Knowledge Cloud, you can integrate this knowledge into Microsoft Dynamics 365 Service and thus sustainably increase your service quality.

Contents of webinar

• Centrally bundled and structured knowledge
• Effective knowledge management for employees, partners and customers
• Smart knowledge management protects resources and increases service excellence
• Consistent solution process with a standardized look and feel