Smarter, more integrated, more intuitive - How Service Cloud V2 revolutionizes your customer service

Duration of webcast: approx. 40 minutes

The demands placed on B2B customer service have risen steadily in recent years. Companies are still faced with the challenge of combining a holistic customer view, fast response times and clearly structured workflows - even for complex processes. With Service Cloud V2 and the new technological start that has now been made, SAP is setting the course for more intelligent, integrated and intuitive customer service in line with the service experience.

The topics of the webcast

In about 40 minutes we will inform you about the following points:

• Role of the intelligent SAP Service Cloud in the SAP end-to-end process.
•  New features and improvements of the SAP Service Cloud 
  •  the Agent Desktop as a central workspace
  •  the new intelligent case processing (case management) incl. guided procedures
  • Faster and more efficient case processing through knowledge databases and AI
• Improved integration into the existing system landscape, including SAP S/4HANA Service Core / Service Management
• Look & Feel

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This webcast is only available in German.