Automated scheduling with Microsoft Dynamics 365
ORBIS Solutions: ORBIS ServiceONE
Sectors: Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
Duration of webcast: approx. 40 minutes
The right skills, in the right place, at the right time: As a rule, the daily routine of a dispatcher is to assign the service orders to be scheduled to the technicians in the best possible way using existing knowledge, customer preferences, skills and certifications of the technicians as well as route planning tools. In doing so, an attempt is made to reconcile the customer's desired deadline with the economic aspect in the form of resource conservation. If this is not enough, rescheduling is necessary on a daily basis, for example due to emergency operations. This places a high demand on the dispatchers.
With the help of Microsoft Dynamics 365 Resource Scheduling Optimization (RSO), you can automate your resource planning. This involves route optimization, which minimizes travel times and maximizes working hours.
- A day in the life of a dispatcher
- Challenges in dispatching
- Resource and skill management in field service
- Success through individual degree of automation