Live Webinars

Digitalization in Service – Fast and smart with Dynamics 365 Service Apps

Location: Online
Products Microsoft: Dynamics 365 Service
ORBIS Solutions: ORBIS ServiceONE
Sectors: Non sector-specific, Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support

Duration of webinar: approx. 40 minutes

Get to know the possibilities of Dynamics 365 Customer Service and Field Service with us. We will show you how you can digitalize your service processes quickly, smartly and successfully with the service apps of Microsoft Dynamics 365.

Join us on the journey from the creation of a self-service ticket, to problem analysis, deployment control and technician deployment, to ticket closure and invoicing.

Learn in the webinar how you can quickly leverage the potential of digitalization in service through our MVP approach.

Contents of webinar

  • Self-service Customer Portal
  • Handling of Tickets
  • Knowledge Base
  • Competence Management
  • Deployment Control
  • Mobile Dynamics 365 Technician App
  • Conclusion and transfer of invoice data


Andreas Krenz, ORBIS SE


Andreas Krenz

Key Account Manager Microsoft, Business Unit Service

Kai Pautsch, ORBIS SE


Kai Pautsch

Presales Consultant Microsoft, Business Unit Service

Tel.: +49 681 9924-0