We implement SAP CX for a strong customer experience

How does that feel to you? Incredibly simple to begin with!

We believe that a strong customer experience is all about always appreciating users and target groups with their personal challenges, sending the right information, messages and offers and providing specific support. And we achieve that by having a precise understanding of your marketing, sales and service processes. That’s why we align the SAP Customer Experience Suite – the latest generation of SAP CRM – and its portfolio precisely to your and your customers’ needs, giving you a genuine, all-round view of the customer and ideal management of your customer relationships. We are your partner for SAP CX process consulting.

From initial contact, to ordering in the online shop, invoicing and service – delight your customers with personalized experiences throughout their entire customer journey. And do so consistently – over all the touchpoints and business units.

Classic CRM (customer relationship management) falls short in this respect. The cloud-based SAP CX solution – consisting of SAP Emarsys Customer Engagement (previously SAP Marketing Cloud), SAP Sales Cloud, SAP Commerce Cloud, SAP Service Cloud and SAP Customer Data Platform – goes several steps further and revolutionizes your customer relationship management activities.

First of all, it provides comprehensive insights into the complete customer journey, promoting real-time synergy of business data and signals.

The advancing digital transformation is becoming increasingly complex. Our aim is to make it less complex for you. Interacting with us means security and expertise in the field of customer experience management.

Our consultants take you by the hand, analyze your processes and their individual technological and structural needs in terms of marketing, sales and service and bring them into a common context. Our goal is to pool expertise and create synergies – as the basis for a future-proof, efficient and scalable digital CX architecture.

To make your CX solutions available in good time, we start lean and get you to a productive point quickly with a minimum viable product (MVP). At the same time, we continuously develop your solution and respond in an agile and systematic manner to trends, new requirements and experiences. That’s how we shape your modern CRM system the smart way and achieve ideal results together.

Are you using SAP S/4HANA or ECC 6.0 as a backend solution? SAP Customer Experience offers integrations that can be used right out of the box. And additional, sometimes highly individual integrations and functions – even outside of SAP applications – can be conveniently implemented. We are happy to support you in this respect!

While your individual SAP CX solution is being implemented, our consultants are already making sure you can be self-sufficient by holding training courses and workshops. By taking this approach, we are ensuring you can hit the ground running straight after the solution has gone live. What does productivity mean to you? Simply try it out for yourself – because we make sure that your customers’ behavior is made transparently measurable. As you can see, we are putting all the prerequisites in place for your continuous further development.

We won’t leave you alone. Even after implementation, we are your first port of call for everything related to your CX ecosystem. We optimize solutions, offer you support with any questions and problems you might have, monitor your IT landscape and assist you with upgrades and maintenance. What’s more, our wide range of training courses and workshops keeps you and your team up to date at all times.

Marketing: Reach out to your contacts at the right time and turn visitors into qualified leads that you hand off to your sales team.

Sales: Look after your existing customers individually, acquire new customers efficiently and inspire them with a quick and easy quotation process.

Service: Processing customer requests quickly, individually and in a targeted manner creates positive experiences that guarantee customer loyalty to the company.