AI-driven customer service: best practices for the energy industry
ORBIS Solutions: ORBIS Energy & UtilitiesONE
Sectors: Energy suppliers
Processes: Change Management, Service & Support, Sales, Marketing, Data Management
Duration of webinar recording: approx. 45 minutes
More efficient. More personal. Future-proof.
Experience how artificial intelligence (AI) is optimizing customer service in the energy industry – with Microsoft technologies and tried-and-tested use cases.
The demands of customers are increasing, as are the number of communication channels and the variety of service requests. At the same time, municipal utilities and energy suppliers are under pressure to become more efficient while offering a positive service experience.
In this free webinar recording, we will show you how you can achieve exactly that with AI-supported solutions based on Microsoft Dynamics 365 and Azure OpenAI.
What you can expect:
 | Introduction: Artificial intelligence in the Microsoft portfolioFind out how Microsoft is integrating AI into its platforms - and the benefits for energy suppliers. |
 | Practical example: AI Driven E-Mail ManagementThis allows recurring service requests to be automatically recorded, classified and answered - e.g. on topics such as
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 | Omni-channel service with AI boostWhether via hotline, email, customer portal, app, chatbot or social media - intelligent systems improve response times, increase service quality and take the pressure off your teams. |
Take a look at the recording to discover how you can use AI technologies in your customer service today.
Speaker
Moritz Brunemann
Senior Business Process Consultant, ORBIS SE
Thimon Waser
Consultant und AI Specialist, ORBIS Schweiz
