eBook
Modern Customer Service - Paving the Way for Success
Products Microsoft:
Dynamics 365 Service
ORBIS Solutions: ORBIS ServiceONE
Sectors: Non sector-specific, Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
ORBIS Solutions: ORBIS ServiceONE
Sectors: Non sector-specific, Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
Today more than ever, services are an essential part of a company's branding. With the number of providers constantly increasing and offerings in many product categories becoming more and more comparable, outstanding customer service can turn customers into valuable lifelong brand ambassadors.
In this eBook, we provide answers to the following questions:
- What are the demands placed on modern service organizations?
- How does service knowledge determine service quality?
- Which service tools can support you in the implementation?
Enjoy reading!
