Webcasts on Demand

Omnichannel Customer Service

Products Microsoft: Microsoft Dynamics 365 Service
ORBIS Solutions: ORBIS ServiceONE
Sectors: Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support

Duration of webcast: approx. 40 minutes

Services are becoming more and more important as they strongly influence purchasing decisions. In this webcast, learn how Microsoft's omnichannel solution can help you turn your customer service into a true customer allrounder.

Webcast content:

  • Omnichannel strategy in customer service
  • From single channel to omnichannel service
  • My friend the BOT
  • Artificial intelligence for pattern recognition

Registration

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