Webcasts on Demand
Omnichannel Customer Service
Products Microsoft:
Dynamics 365 Service
ORBIS Solutions: ORBIS ServiceONE
Sectors: Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
ORBIS Solutions: ORBIS ServiceONE
Sectors: Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
Duration of webcast: approx. 40 minutes
Services are becoming more and more important as they strongly influence purchasing decisions. In this webcast, learn how Microsoft's omnichannel solution can help you turn your customer service into a true customer allrounder.
Webcast content:
- Omnichannel strategy in customer service
- From single channel to omnichannel service
- My friend the BOT
- Artificial intelligence for pattern recognition
