Webcasts on Demand

Predictive customer service with Microsoft Dynamics 365 and IoT

Products Microsoft: Microsoft Dynamics 365 Service
ORBIS Solutions: ORBIS ServiceONE
Sectors: Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support

Duration of webcast: approx. 30 minutes

In times of digitalisation, customers expect more than ever individual, proactive and always available service. But how do you lay the foundation for your digital service excellence?

In this webcast, we will give you insights into how you can increase both customer satisfaction and your service productivity with the Microsoft Dynamics 365 service portfolio. This includes omni-channel services, predictive maintenance, optimised use of resources and self-service offerings.


Webcast content

  • Use of IoT data and artificial intelligence for predictive service and process optimisation
  • Omni-channel customer services
  • Ticket and contract management
  • Graphical or automated scheduling taking into account skills, location and availability
  • Mobile support for on-site field service


Tel.: +49 681 9924-0