The future of service begins today
ORBIS Solutions: ORBIS ServiceONE
Sectors: Energy suppliers, Non sector-specific, Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Mechanical and plant engineering, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
Duration of event: approx. 6,5 hours
How smart technologies, knowledge management, and new working environments are changing customer contact
Customer service is under enormous pressure today: customers expect fast, cross-channel responses, while inquiries are becoming increasingly complex. At the same time, skills shortages and pressure to improve efficiency are exacerbating the situation – and the available knowledge must not only be accessible, but also intelligently usable. But this is precisely where the opportunity lies to rethink customer contact.
On December 2, 2025, we cordially invite you to our exclusive event “The service of the future begins today” at the Microsoft branch in Cologne.
💡 What you can expect at the event:
- Inspiring presentations and practical best practices
- Artificial intelligence & automation as the key to reducing the workload in everyday service
- Ideas for your service strategy – from knowledge management to new working environments
- Networking & exchange with industry colleagues and experts
Take advantage of this special opportunity to gather new ideas, network with like-minded people, and take away concrete approaches for the further development of your customer service.
Have we piqued your interest? Then secure one of the limited places and actively shape the future of customer service! Participation is of course free of charge.
