Service under pressure—How SAP Service Cloud V2 improves first-time resolution rates and reduces your team's workload

Duration of webinar: approx. 30 minutes

When service teams are under pressure, this quickly becomes apparent in key performance indicators: the first-time resolution rate drops, the time to first response increases, and the processing time per ticket rises. There are many reasons for this – from a shortage of skilled workers and rising customer expectations to inefficient processes and a lack of transparency regarding customer information.

In our webinar, our experts will show you how SAP Service Cloud V2 can help you sustainably improve your first-time resolution rate through the seamless integration of customer information from SAP S/4HANA, make knowledge more accessible through AI and automation, reduce repetitive tasks, and take the pressure off your service team in the long term. Experience live what modern service processes with AI and automation look like (including practical examples and a live demo) and get an outlook of Agentic AI.

What to expect in the webinar

• How SAP Service Cloud V2 optimizes your service processes through integration and AI-powered automation
• How this affects first-time resolution rates, response times, and processing times, which are crucial to service success
• Outlook: Agentic AI – the next evolutionary stage in customer service
• Live demo & concrete insights from consulting practice