Intelligent customer service with AI – Microsoft technologies for the energy industry

Duration of webinar: approx. 45 minutes

Does this sound familiar? Customer service is becoming increasingly demanding. More inquiries, new channels, rising expectations, and all at the same time. For many energy suppliers and municipal utilities, this has long been part of everyday life.

But good service doesn't have to be complicated. With the right technologies, processes can be streamlined, processing times shortened, and employees relieved of specific tasks. Step by step, without huge IT projects.

In our webinar, we'll show you how you can optimize your customer service with Microsoft Dynamics 365, Azure, and Microsoft Copilot. AI automatically analyzes incoming inquiries, sorts them by urgency, and supports your employees in processing them - in real time and across channels.

Particularly exciting: digital agents. They help resolve service issues faster, free up time for complex tasks, and ensure a consistently positive customer experience. Look forward to practical insights and examples from the energy industry. Experience what modern customer service looks like today - intelligent, efficient, and ready for the future.