Digitize end-to-end service processes with Dynamics 365 – efficient, scalable, AI-supported

Duration of webinar: approx. 45 minutes

Digitize service processes holistically - from the initial customer inquiry to invoicing: In this webinar, we will show you how to optimize your processes quickly, intelligently, and sustainably with Dynamics 365 Customer Service and Field Service.

Experience first-hand what a continuous service process looks like: from self-service tickets to automated problem analysis and resource planning to technician deployment and final handover of billing data.

With our MVP approach, you can make digitization tangible – quickly, purposefully, and with real added value for your service organization.

Topics at a glance:

• Self-service customer portal: Enable customers to independently record and track their concerns
• Ticket handling: Structured processing and automatic assignment of service cases
• Knowledge base: Quick access to relevant information for customers and employees
• Competence management: Optimal resource planning through transparent qualifications
• Resource management: Efficient coordination of field service appointments and resources
• Technician D365 Mobile App: Mobile support for technicians in the field – including documentation
• Completion and billing data: Seamless transfer of recorded services to billing