Digitalization and harmonization of services: ORBIS introduces Microsoft Dynamics 365 from the cloud at PERI
ORBIS AG has introduced the cloud solution Microsoft Dynamics 365 Customer Service at PERI, a world-leading manufacturer of formwork and scaffolding, at its UK site within a period of only three months. The IT service provider from Saarbrücken impressed with its extensive know-how of Microsoft Dynamics 365 and the processes within the construction supply industry as well as with its problem-solving skills and pragmatic approach. In addition, the reliable teamwork of all stakeholders and the implementation of agile Scrum methods with short sprints was key for the fast implementation, which, due to the Corona pandemic, took place entirely remotely.
Now Microsoft Dynamics 365 Customer Service will support the customer engagement strategy of PERI. This allows the company to manage service-relevant data centrally, uniformly and with high quality in the cloud. This “Single Source of Truth” paradigm creates the prerequisites for digitalising and harmonising services across multiple locations and making them even more efficient and transparent. This is added value for both customers and PERI.
The centrally managed service data allows meaningful analysis of key service figures, owing to its high quality, and provides those responsible with important insights for additional optimisation potential. In future, the analysis platform Microsoft Power BI, which is fully integrated into Microsoft Dynamics 365, will provide the necessary data insights in real-time illustrated in a transparent manner.
End users, who were trained by PERI, have a high level of acceptance of the cloud-based application. This is why it is intensively used. Currently, the service department of the British PERI subsidiary is working with it. The roll-out of the service solution to other PERI locations is to take place in stages; the next stage is the introduction of the service solution at the German sales company in Weissenhorn near Ulm.
PERI is moving towards an integrated customer engagement platform with Microsoft Dynamics 365 Customer Service, which will be used by around 5000 end users in its final configuration. The formwork and scaffolding company has used the Microsoft Dynamics 365 Sales solution together with the ORBIS Construction Hub for years. The Construction Hub is based on Microsoft Dynamics 365 Cloud and allows the company to transfer relevant leads from a construction database to Microsoft Dynamics 365 Sales. This will improve sales.
PERI GmbH, from Weissenhorn near Ulm, is one of the world’s largest manufacturers and suppliers of formwork and scaffolding systems. PERI provides its customers from the construction and scaffolding industry with innovative system equipment and comprehensive services for formwork and scaffolding technology to facilitate cost-effective construction, maintenance and refurbishment. The core competences of PERI are the development and production of innovative formwork and scaffolding systems as well as engineering services for custom-made project solutions. PERI's range of services also includes technical, logistical and commercial services as well as technologies for Building Information Modelling (BIM), a customer platform, software solutions and apps for optimising formwork and scaffolding processes. The family business, with around 9,500 employees and 69 subsidiaries, generated sales of almost EUR 1.7 billion in 2019.
Find out more about PERI under peri.com.
ORBIS provides support to medium-sized companies and international corporations to digitalise their business processes: from the joint development of the customised Big Picture to the actual implementation of the project. The digitalisation and automation of business processes across the entire value chain secures the competitiveness of our customers. The in-depth understanding of processes and the innovative strength of our 550 employees combined with the expertise of over 30 years of successful international collaboration across different industries make us a strong partner. We build on the solutions and technologies of our partners SAP and Microsoft, whose portfolios are complemented by ORBIS solutions. We focus on SAP S/4HANA, Customer Engagement/Customer Experience and the implementation of the Smart Factory. On the basis of smart cloud technologies, such as Machine Learning, Cognitive Services or IoT, we enhance the innovative power of our customers in the development of innovative products, services and business models. Our expertise is based on over 2000 customer projects with more than 500 customers in the automotive supply industry, construction supply industry, electrical and electronics industry, mechanical and plant engineering, logistics, metal industry, consumer goods industry and trade. Long-standing customers include the ZF Group, Hörmann, Hager Group, Rittal, Kraftverkehr Nagel, ArcelorMittal, Montblanc, Bahlsen and Sonepar.
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