ORBIS and Provance enter into IT Service Management partnership
ORBIS AG, an international software and consulting company based in Saarbrücken, Germany, and Provance Technologies, Inc. of Canada are bundling their IT Service Management (ITSM) solution offerings for the German, Austrian and Swiss markets. By partnering with Provance, an ITSM solution specialist, ORBIS is expanding its portfolio for integrated service management processes based on Microsoft Business Applications. Provance ITSM powered by Microsoft Dynamics 365 enables digital transformation for both the IT department and the business by leveraging the rich capabilities of the Microsoft Intelligent Cloud (Dynamics 365, Office 365 and Azure) to deliver modern, flexible as well as cost-efficient IT service and asset management. Provance ITSM is also optimized for use with various Microsoft management and productivity solutions, enabling organizations to leverage their existing and future investments in Microsoft technologies and skillsets. Provance ITSM is also Pink Verify™ certified for 11 ITIL® processes. ORBIS takes advantage of the solution and advises customers on how to implement and digitalize optimized IT Service Management processes based on Microsoft Dynamics 365, which at the same time consider the user experience for agents or customers. Provance IT Service Management is the most Microsoft-centric ITSM product on the market. Provance holds numerous Microsoft accreditations including Microsoft Strategic Global ISV Partner status, as a member of the prestigious Microsoft Inner Circle, and as a winner of the 2018 Microsoft Business Application Platform Partner of the Year Award.
ORBIS accompanies medium-sized companies as well as international corporations in the digitalization of their business processes: from the joint development of the customer-specific Big Picture to the practical implementation in the project. The digitalization and automation of business processes across the entire value chain ensure the competitiveness of our customers. The in-depth process know-how and innovative strength of our 440 employees combined with the expertise gained from more than 30 years of successful, international project work in various industries make us a competent partner. We rely on the solutions and technologies of our partners SAP and Microsoft, whose portfolios are rounded off by ORBIS solutions. Our focus is on SAP S/4HANA, Customer Engagement and the realization of the Smart Factory. On the basis of smart cloud technologies such as Machine Learning, Cognitive Services or IoT, we promote the innovative power of our customers in the development of innovative products, services and business models. Our expertise results from over 2,000 customer projects at more than 500 customers in the automotive supply industry, construction supply industry, electrical and electronics industry, mechanical and plant engineering, logistics, metal industry, consumer goods industry and retail. Long-standing customers include the ZF Group, Hörmann, Hager Group, Rittal, Kraftverkehr Nagel, ArcelorMittal, Montblanc, Bahlsen and Sonepar.
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