ORBIS acquires majority stake in contrimo GmbH
Combined SAP-CX expertise from a single source: ORBIS acquires majority stake in contrimo
ORBIS SE, the international software and business consulting company based in Saarbrücken, Germany, acquired a 60% majority stake in contrimo GmbH. The SAP partner based in Mannheim specializes in consulting and implementing the SAP customer experience solutions (CX) for marketing, sales, and service and developing customized applications or enhancements based on the SAP Business Technology Platform (SAP BTP).
For ORBIS SE, which has been collaborating very successfully with contrimo in this field for some time, the majority stake is a strategically important component for strengthening their SAP-CX expertise and expanding their presence in the Rhine-Main region. Together, the SAP-CX experts from ORBIS and contrimo will act as one team and deliver all their services from a single source. For existing customers and new customers alike, this amounts to true added value since they benefit from the combined SAP-CX expertise of both companies. The Saarbrücken-based IT service provider also uses this stake to noticeably increase their visibility in the SAP-CX market and thereby develop additional sales potential and further expand their market share. Now, ORBIS also benefits from contrimo’s innovative software solutions that expand the standard SAP-CX and S/4HANA processes: In the future, the company can use capacities in contrimo’s development and innovation lab and thus satisfy the individual process needs of their customers more quickly.
As a result of this expansion of personal capacity and the resulting bundling of resources, sales activities for contrimo-developed TEM event management software can continue to be strengthened as well. TEM, a cloud-native solution based on SAP BTP, integrates seamlessly into SAP applications and supports event manager, seminar, or academy directors with the professionalization of their marketing and sales activities. At the same time, the software is so flexible that they are adjusted to the respective customer needs and processes and can be combined with SAP’s learning management systems.
“Thanks to the stake in contrimo, we have taken a major step closer to our strategic goal of holistically assisting our customers with the design, implementation, and integration of SAP CX solutions and offer all the services from a single source,” explains Dirk Müller, Head of Business Center SAP Sales & Service | SAP Customer Experience at ORBIS. Michael Gfrörer, Managing Director at contrimo, adds: “By accessing ORBIS’ existing know-how and expertise, we are significantly expanding our consulting offering and our personal capacities and our visibility on the market. This provides clear advantages since we are now able to holistically and globally assist our customers.”
contrimo GmbH delights their customers with tailor-made SAP customer experience solutions (SAP CX) and self-developed software products like the TEM event management software. With their diversified expertise relating to all solutions and products in the SAP CRM and SAP CX fields, contrimo is pursuing the mission of having companies create a seamless experience for their customers while simultaneously making their customer-related processes significantly more efficient and easing the administrative burden of their employees. An in-depth and comprehensive understanding of current, important SAP technologies is just as much a part of the skills of contrimo’s experts as is programming innovative applications and solutions that expand and enhance the SAP processes. This is provided by roughly 40 well-trained and certified employees at the headquarters in Mannheim and at the development site in Belgrade (Serbia).
Additional information under contrimo.com.
ORBIS helps SMEs and international corporations to digitalize their business processes – from jointly developing the customer-specific big picture, to practical implementation in the project. The digitalization and automation of business processes across the entire value chain ensure our customers’ competitiveness. The in-depth process know-how and innovative strength of our more than 750 employees, combined with the expertise gained from more than 35 years of successful, international project work in various industries, make us a competent partner. We rely on the solutions and technologies of our partners SAP and Microsoft, whose portfolios are rounded off by ORBIS solutions. Our focus in this regard is on SAP S/4HANA, customer engagement and turning the Smart Factory into a reality. Using smart cloud technologies such as machine learning, cognitive services or the IoT as a basis, we promote our customers’ innovative strength in the development of innovative products, services and business models. Our expertise results from over 2,000 customer projects in more than 500 customers operating in the automotive supply industry, construction supply industry, electrical and electronics industry, mechanical and plant engineering, logistics, metal industry, consumer goods industry and trade. Long-standing customers include the ZF Group, Hörmann, Hager Group, Rittal, Kraftverkehr Nagel, ArcelorMittal, Montblanc, Bahlsen and Sonepar.
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