Support your remote employees in the use of any software by using virtual assistants

In recent months, many companies have had to reorganize their business processes. This presents employees with the challenge of dealing with new and unknown software in their home office without personal trainings. This leads to a large increase in support requests and thus to an overload of the IT departments.

In order to solve these challenges, we offer you, together with our partner Userlane, a holistic consulting service for the remote assist technology Userlane.

Userlane supports employees in the transition to remote working with interactive in app guides and context based support. Software users can be guided step by step through the application by a personal, virtual assistant.

Benefits of the Userlane Technology

Userlane enables your employees to operate any software immediately.

Fully supported remote workers

Fewer problems when moving from the office to the home Office
Onboarding and support of up to 16,000 users within one week
Faster introduction of new and existing employees to the software through personalized guides and virtual assistants

Up to 75 % lower support costs

Fewer support calls related to remote work
Up to 90 % lower training Costs

Higher usage of software and features

Increased productivity of remote workers
Fewer errors during application
Tasks are completed more frequently and efficiently

Source: Userlane

Functions of the Userlane technology

Provide more user interaction and make the onboarding process easier for your employees.

Easy integration, use and immediate deployment

Ready for use in a few minutes
No change of your software and programming necessary
Can be integrated with any business software, such as Microsoft Dynamics 365, SAP, Jira, Sharepoint etc.
Overview of the features and functions of your software through virtual Assistants

Context based help

On demand support using interactive guides
Set up specific segments for context-based support and define access rights for employees to certain content

In App Notifications

Direct and fast communication of current developments to your employees
Increase in trust of your employees

Fast content creation

Leverages Userlane's powerful editor to quickly create interactive guides and proactively respond to peak support requests for specific to react processes
Distribution of links to helpful content via support e-mails or your intranet

Valuable analyses

Insight into user behavior, as well as the issues and areas where your employees need additional support
Adaptation of interactive guides to further increase user acceptance

Security and data protection at the highest Level

Security Audits
Implementation and deployment according to highest security standards

Increase user acceptance and the degree of utilization of your Microsoft Dynamics 365 processes through Userlane and support your users with personal virtual assistants.

Arrange an individual application presentation about Userlane in a Microsoft Dynamics 365 environment with ORBIS now!

» Make an appointment now

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