ORBIS ServiceONE: Holistic service management for the digital age
Service is a fundamental tool of customer retention in many industries, including toolbuilding and mechanical and plant engineering. Excellent service means a high level of customer satisfaction, loyalty and long-term customer retention. When it comes to turning products into solutions, customer service is increasingly emerging as a key component in the promise of performance as well as a source of revenue.
As a certified Microsoft partner, we offer ORBIS ServiceONE powered by Microsoft Dynamics 365 as a solution that enables you to increase customer satisfaction and service productivity significantly through the reduction of downtimes and needs-based service. Our solution lays the foundations for digital service excellence: forward-looking, smart and automated.
HIGHLIGHTS OF ORBIS SERVICE ONE
- Standard modules of Customer Service, Field Service and Project Service Automation based on Microsoft Dynamics 365
- Usage of IoT data for predictive maintenance and service process automation
- Customer self-service offers and knowledge management
- Omni-channel customer services with all relevant information at a glance
- Graphic and automated staff scheduling, taking account of skills, locations and availability
- Comprehensive offline mobile app to support field service personnel onsite
- Customer satisfaction surveys
- Expanded guarantee management
- Service performance analysis cockpit
WHY ARE THE INTERNET OF THINGS AND ARTIFICIAL INTELLIGENCE SO IMPORTANT TO CUSTOMER SERVICE IN THE DIGITAL AGE?
Be inspired by the way in which Microsoft Dynamics 365 and ORBIS ServiceONE can establish a forward-looking, smart, automated foundation for digital service excellence, thereby ensuring your products and solutions are used with as little interference as possible.
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