The new SAP CRM 7.0 is a fully web-based platform for an integrated execution of all customer processes. SAP CRM offers leading front office functionalities and industry-specific end-to-end processes across marketing, sales, service and all the various channels.

• Intuitive web-based user interface ensures rapid user acceptance and provides far-reaching CRM functionalities.
• Workflow-based rules make work easier in sales, marketing and service.
• The browser-based application breaks down regional and technical boundaries with ease – it can be used from any location with internet access.
• Customer information is available from anywhere in the world.
• CRM on demand or as an in-house solution in its own data processing centre.

With SAP CRM7.0, you can measurably increase efficiency, speed up work processes, reduce administration requirements, increase customer satisfaction and give your business a valuable competitive edge.

• Marketing and sales promotion
• Sales
• Service
• Customer-focused contact centre
• IP-driven communication management
• Partner management and indirect sales
• The internet as a sales channel