In CRM, attention is focused on the customer and not the product. A company can only successfully convert to a customer-based perspective if there is a genuine desire to change on the part of both the management and the staff. For this reason, all customer processes need to be directed into the very centre of the company. This calls for specific sales, marketing and service expertise combined with the required process knowledge.

ORBIS can provide comprehensive support for the realisation of your CRM objectives. ORBIS can offer all services from a single source, from CRM potential checks, strategy definition and integration to support services for supporting and optimising productive CRM projects. In addition, ORBIS can also provide a unique combination of CRM experience and ERP process knowledge. ORBIS consultants make their customer’s objectives their own and fully integrate themselves into their customer’s project organisation system, with flexibility and great dedication. This is what helps them to steer CRM projects towards success, working in collaboration with customers.

Being an SAP and a Microsoft partner, ORBIS is able to implement customised CRM software for companies of any description. Our comprehensive sector-specific expertise, the result of over 200 CRM projects, is a testimony to our CRM skills.

Our CRM consulting can make your processes more efficient, transparent and fast. This gives you more time to concentrate on the most important issue of all: one-to-one contact with your customers.